JCAAA Services - Information & Referral

Information and Referral service consists of the direct provision of information about services and facilities offered by the Area Agency on Aging with a defined responsibility and specifically identified staff for providing this service to all persons requesting it. Service activities may include:

• a brief assessment (screening) of the inquirer's problem is needed to make an appropriate referral possible
• provide information to the client about community resources that provide the needed service
• follow-up with the client to see if they received the service that they were requesting, as appropriate
• brokerage activities matching older persons with resources such as nursing homes, boarding homes, unsupervised housing, casual labor, etc...
• any activities related to the provision of information through the mass media or general public information methods

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